Vacations to go problem? Anyone else?

Having dealt with Vacatogo, numerous times. I'll have to say they are a reputable company. And if they said the matter would be taken care of, it will. I think depending on what your credit card cycle is"from the time you called and they replied, " you should see a crediton your statement, or if not the next one. A word of advise from one who's been there. Take names and dates, also I like to correspond via e-mail. So I have a printed copy of what transpires.